6.10 Questionnaire

maximize value, minimize waste

maximize profit, minimize costs

maximize benefits, minimize costs

value is the price of something

value is what customer really wants and pay for

a chart about all processes and activities needed to deliver for the customer

a chart about how different kind of values are connected and streamed

Value Added, Non Value Added

Value Added, Non Value Added, Necessary but Non Value Added

Necessary, Unnecessary

Customers have different and various budgets

Customers have different and various needs and demands

Customers have different and various availability

Overdesigning processes and activities

Overloading the organization: people, equipment, etc.

a very bad product that must be thrown away

any kind of problem

any kind of Non Value Added Work

overproduction, small budget, waiting, transportation, overprocessing, motion, fixing defects

overproduction, inventory, waiting, transportation, overprocessing, motion, fixing defects

overproduction, small budget, meetings, transportation, overprocessing, motion, fixing defects

Reactive actions like firefighting, rework, etc.

Proactive actions like planning, prevention, etc.

Reactive actions like firefighting, rework, etc.

Illusive actions like unproductive meetings, calls, etc.

Waste actions like browsing, etc.

elapsed time between a new task comes from the customer and the results arrive back to the customer

time needed to effectively lead a group of people

between 30-60%

lower than 5-10%

with fast delivery to the user

with clean and organized work environment

with effective management processes

Plan, Discover, Command, Activate

Plan, Do, Check, Act

Value, Value Stream, Gemba, Pull, Optimize

Value, Value Stream, Gemba, Pull, Perfection

Value, Value Stream, Flow, Pull, Perfection